Refund Policy

1. Eligibility for Refunds

We want you to be satisfied with Ugolf Pro. You are eligible for a refund under the following conditions:

• You purchased credits or a subscription within the last 14 days.
• The credits remain unused in your account.

2. Non-Refundable Items

To maintain our AI service quality, we cannot offer refunds in the following cases:

• Credits that have already been used to generate AI Swing Analysis reports.
• Refund requests made after 14 days from the date of purchase.
• Accounts that have violated our Terms of Service.

3. How to Request a Refund

To initiate a refund, please contact our support team at [email protected]. Please include your account email and the transaction ID provided by Paddle in your purchase confirmation.

4. Processing Refunds

Refunds are processed through our payment partner, Paddle. Once approved, the funds will be returned to your original payment method. Depending on your bank, it may take 5-10 business days for the credit to appear on your statement.